1. How long does it take to process my order?

Orders are typically processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been processed.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders, regardless of order size.

3. How long does shipping take?

Estimated delivery times are:

• U.S. Orders: 3–7 business days

Delivery times may vary depending on your location and carrier delays.

4. Will I receive tracking information?

Yes. Once your order ships, you will receive an email with your tracking number and shipping details. Please allow 24–48 hours for tracking to update.

5. Can I cancel or change my order?

Orders may only be canceled or modified if they have not yet been processed. Once processing has begun, orders cannot be changed.

6. Do you accept returns or offer refunds?

Due to the nature of our products, all sales are final. Please refer to our Refund Policy for full details.

7. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos so we can review and assist you.

8. What happens if my package is lost or stolen?

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend contacting the shipping carrier directly for assistance.

9. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and view your order history.

10. What are your products used for?

All products sold on this website are intended strictly for research and laboratory use only.

They are not for human consumption and are not intended to diagnose, treat, cure, or prevent any disease.

11. How can I contact you?

If you have any questions, please reach out to us at:

📧 info@sequence22.org

We’re happy to help!